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Bianca’s Thoughts On Higher Education
Today is National Higher Education Day so we decided to interview one of our very own, Bianca, who is full time as a Customer Service Representative here at Enhancesoft, is also enrolled in college...
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Feature Friday: All About . . . TICKET FILTERS!
This post kicks off a new series here on the blog called Feature Friday! The purpose of this series is to highlight and explain the different features of your help desk. We plan to break them down...
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Increase User Happiness & Decrease Tickets: Knowledgebase
Help clients to help themselves! SupportSystem is built to make helpdesk ticketing a breeze. Filled with useful, time saving features like an available Knowledge Base which allows Agents to create a...
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Feature Friday: All About… Help Topics!
Do you want things to happen automatically in your help desk? Then let us introduce you to your new best friend; Help Topics. Help Topics will apply new ticket options to tickets and streamline...
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How To: Translate SupportSystem
Hello friends across the globe! As our software is used in over 190 countries, we know how important it is for your help desk to be set in your preferred language. With SupportSystem you have the...
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What If I Have Users With NO Email Address?
Shocking! We know. It’s unimaginable in today’s digital world that someone would not have (one if not four) email addresses. As customer service agents we often get asked this question, so we’ve paved...
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SupportSystem is Multilingual!
Hello! Salut! ¡Hola! Hallo! 你好! Здравствуйте! Ciao! こんにちは! SupportSystem recently updated the available languages of the help desk to include German, Russian, French, Spanish, and Italian language...
View ArticleIntroducing Let’s Encrypt Support
For those who have been eagerly awaiting this moment, we are happy to say that Let’s Encrypt certificates will now be available in SupportSystem across all subscription plans starting August 19,2020!...
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What’s New in SupportSystem?
We’re very excited to start the new year with some awesome additions to SupportSystem! SupportSystem now has plugins that can be used in your helpdesk. The plugins we currently have available include:...
View ArticleHelp Desk Improvements: In Progress
Have you ever started a remodel project thinking that just a few tweaks and changes would be easy? Next thing you know, the entire house is gutted and you are picking out new flooring! Well, we...
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